Privacy Policy
Privacy Policy
Privacy Policy
Last updated: 9/02/26
1. Who We Are
Converteer.ai is a service operated by Etrax
VAT number: BE0798.278.524
Registered office: Grote Bollostraat 5, 3120 Tremelo, Belgium
Email: partners@converteer.ai
We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws.
2. What Data We Collect
We may collect and process the following personal data:
Name
Email address
Phone number
Company information
IP address
Website usage data
Communication data (messages, chat interactions)
Marketing interaction data
Appointment and booking information
Data is typically collected when:
You submit a form (e.g. Meta lead forms)
You contact us
You interact with our AI assistant or communication tools
You use our services or website
3. AI Communication and Automation
We may use AI-powered assistants and automation tools to respond to inquiries, provide information, and follow up on requests.
By submitting your information or interacting with our services, you acknowledge that communications may be partially automated.
Automated systems are used solely to improve response time, efficiency, and service delivery.
4. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
Consent (e.g. submitting forms)
Contractual necessity
Legitimate interest (business communication and service improvement)
Legal obligations
5. Marketing Communications
If you submit your details via forms, advertisements, or direct inquiries, you may be contacted via:
Email
Phone
WhatsApp
Messaging platforms
You can request to stop communications at any time.
6. Data Sharing
We may share data with trusted service providers including:
CRM platforms
Communication tools
Hosting providers
Analytics tools
Advertising platforms (e.g. Meta)
We ensure appropriate safeguards are in place.
We do NOT sell personal data.
7. International Data Transfers
Some service providers may operate outside the European Economic Area (EEA).
Where applicable, we rely on:
Standard Contractual Clauses (SCCs)
Adequacy decisions
Other GDPR-approved safeguards.
8. Data Retention
We retain personal data only as long as necessary for:
service delivery
legal obligations
legitimate business purposes.
9. Your Rights (GDPR)
You have the right to:
Access your data
Correct data
Delete data
Restrict processing
Data portability
Withdraw consent
Contact us to exercise these rights.
10. Security
We implement reasonable technical and organizational measures to protect your data.
Use of Personal Data in Testimonials, References and Case Studies In certain cases,
ETRAX BV may process personal data in connection with testimonials, references, case studies
or commercial communication. This may include, for example, a person’s name, job title,
company name, image, quote or other information that could make an individual identifiable.
Such personal data will only be processedwhere there is a valid legal basis under applicable
data protection laws, such as consent or legitimate interest, depending on the specific situation.
ETRAX BV does not publish personal testimonials, personal quotes, identifiable
images or individual contact details without a valid legal basis or prior consent where
required. Data subjects may contact ETRAX BV at any time via partners@converteer.ai to ask
questions about the use of their personal data or to exercise their rights under applicable data protection laws.
Privacy Policy
Last updated: 9/02/26
1. Who We Are
Converteer.ai is a service operated by Etrax
VAT number: BE0798.278.524
Registered office: Grote Bollostraat 5, 3120 Tremelo, Belgium
Email: partners@converteer.ai
We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws.
2. What Data We Collect
We may collect and process the following personal data:
Name
Email address
Phone number
Company information
IP address
Website usage data
Communication data (messages, chat interactions)
Marketing interaction data
Appointment and booking information
Data is typically collected when:
You submit a form (e.g. Meta lead forms)
You contact us
You interact with our AI assistant or communication tools
You use our services or website
3. AI Communication and Automation
We may use AI-powered assistants and automation tools to respond to inquiries, provide information, and follow up on requests.
By submitting your information or interacting with our services, you acknowledge that communications may be partially automated.
Automated systems are used solely to improve response time, efficiency, and service delivery.
4. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
Consent (e.g. submitting forms)
Contractual necessity
Legitimate interest (business communication and service improvement)
Legal obligations
5. Marketing Communications
If you submit your details via forms, advertisements, or direct inquiries, you may be contacted via:
Email
Phone
WhatsApp
Messaging platforms
You can request to stop communications at any time.
6. Data Sharing
We may share data with trusted service providers including:
CRM platforms
Communication tools
Hosting providers
Analytics tools
Advertising platforms (e.g. Meta)
We ensure appropriate safeguards are in place.
We do NOT sell personal data.
7. International Data Transfers
Some service providers may operate outside the European Economic Area (EEA).
Where applicable, we rely on:
Standard Contractual Clauses (SCCs)
Adequacy decisions
Other GDPR-approved safeguards.
8. Data Retention
We retain personal data only as long as necessary for:
service delivery
legal obligations
legitimate business purposes.
9. Your Rights (GDPR)
You have the right to:
Access your data
Correct data
Delete data
Restrict processing
Data portability
Withdraw consent
Contact us to exercise these rights.
10. Security
We implement reasonable technical and organizational measures to protect your data.
Use of Personal Data in Testimonials, References and Case Studies In certain cases,
ETRAX BV may process personal data in connection with testimonials, references, case studies
or commercial communication. This may include, for example, a person’s name, job title,
company name, image, quote or other information that could make an individual identifiable.
Such personal data will only be processedwhere there is a valid legal basis under applicable
data protection laws, such as consent or legitimate interest, depending on the specific situation.
ETRAX BV does not publish personal testimonials, personal quotes, identifiable
images or individual contact details without a valid legal basis or prior consent where
required. Data subjects may contact ETRAX BV at any time via partners@converteer.ai to ask
questions about the use of their personal data or to exercise their rights under applicable data protection laws.